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naak Inc.

(562) 999 4161 | info@naak.io
Santa Ana, CA 92705

Frequently Asked Questions

Real questions from real people answered here. Submit a question of your own and we’ll add it to the list.  

If I partner with naak, will the tech be complicated or lengthy to build, learn, and apply?

Once a naak partner, you your team will receive all the technical training and support needed to successfully begin selling and installing naak microgrids. naak provides additional onsite and over the phone training and tech support for installers and technicians. Our hardware kits come with step by step instructions and the commissioning process has been refined over thousands of successful installations. Time is money on a job site, that’s why we have made the process simple, fast, and easy to learn.

How does naak uniquely address Time of Use rates and non export tariffs?

In TOU and self-consumption markets, the ability to create a load by switching something ON makes all the difference. Rather than exporting solar to the grid for little credit, you’re better off using it and maximizing the solar generation. In Self consumption markets, you either use it or lose it. So turning loads on avoids curtailment and maximized ROI.

What are the customer “outcomes” you refer to?

We all know customers quickly lose interest in looking at energy monitoring data. What they won’t forget are the outcomes that are important to them and the reason they opted into your service. 

  • Ensure my energy is at the lowest possible cost
  • Maximize my battery when on and off-grid
  • Reduce my demand charges
  • Give me control over my energy spend
What is a microgrid and why do I want one?

 A microgrid is a local energy grid with “control capability,” which means it can disconnect from the traditional grid and operate autonomously or also what is known as “Island mode”. A solar and battery system that operates when the grid goes down is considered a microgrid. Similarly, a diesel or gas generator that runs to keep the power on for a house or facility would also be considered a microgrid.

Benefits of a Microgrid are many – energy reliability – back up power in event of grid outage, carbon emission reduction, diversification of energy sources, ability to control your energy production and consumption and cost reduction.

Solar is the cleanest and often most reliable source of energy production in a residential microgrid. Solar is clean, perpetual and considered a “Passive” resource for the reason that it generates electricity when the sun is shining and no management is required in the process.

Batteries Storage Systems are used to store the energy produced by the solar system. But unlike solar, batteries are an “Active” resource because they require continuous management to deliver the expected outcome. 

Hence why the most important component to a microgrid is the controller or what we call the brains of the system. naak’s iEMS ensures the microgrid maximizes savings when on grid, and maximizes resilience when off grid.


Other battery platforms state they have the ability to control, so how is naak different?

Most battery energy management systems are limited to controlling the charge and discharge of the battery. When stating they offer “load control” they are simply referring to this functionality – when a battery is discharged, it is effectively reducing or controlling the load on the grid. It’s not much different than controlling a car with a gas pedal and having no brakes. Yes you can control the car, but in a limited capacity. 

naak controls the entire energy ecosystem accounting for the rate tariff, historic loads, controllable loads (circuit, plug and IoT devices) available resources (solar, battery) and even the weather. In doing so, it extends battery life and unlocks the full potential of the system you designed. 

How does naak set my solar and battery offering apart?

When integrating batteries with solar, load control and energy management is the key to unlocking their full potential.  

Our Storage Management Service leverages our extensive load control capabilities to deliver a Digital Loads Panel. This allows the user to adjust what is considered Essential and Non-Essential in the event of a grid outage, demand response event or in a disaster readiness situation. 

In addition to added flexibility, the Digital Loads Panel simplifies the installation process reducing costs. 

It’s a differentiator if not a game changer.

With all these features, how do you suggest I sell my customers on a naak subscription?

Rather than focusing your sales presentation on features, we suggest you focus on the OUTCOME your customer is looking to achieve.
naak’s User Interface is simple and designed around delivering desired outcomes.
The ability to switch loads on and off for different reasons based on achieving a desired outcome is a powerful differentiator and a game changer for optimizing resources, especially battery storage.

For a C&I client how do you figure out which circuits or devices naak should control?

Energy management at the C&I level is very much use case driven. The key is to identify the heaviest loads that can be flexibly managed vs. those that must operate at set times of the day no matter the cost. A benefit naak offers it its hardware agnostic and lego block approach to energy management. Meaning more load control, sensors and alerts can be added over time and as needed to optimize for the desired outcome. We recommend you start by monitoring then using the data to integrate the most impactful control features.

How is naak better at peak demand shaving with battery storage?

First off, a battery may not be required if the loads at issue can be shifted to less problematic times of day. Other battery control platforms focus on discharging the battery in time to avoid demand charges. naak can do the same but does not start there. Once the problematic loads are identified, they can be switched off as peak power nears set limits or scheduled to run at different times. When this feature is combined with naak’s ability to discharge the battery in a coordinated fashion, the results are unmatched.

Leverage the Digital Age of Energy and Control the Future of Your Business.

If you want to learn how to address the specific needs of your solar customers, click the link below to learn more about becoming a naak Power Partner.